Frequently Asked Questions
Everything you need to know about your ShopWSS experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Are the products on ShopWSS authentic?
Yes, we guarantee 100% authenticity on all footwear and apparel. We source directly from major brands like Nike, Jordan, Adidas, and Vans.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
Can I exchange an item for a different size?
Yes, exchanges are free of charge. If the size you need is in stock, we will ship it out as soon as your original return is scanned by the carrier.
How can I track my package?
Once your order ships, you can track it through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.